YorGuest Covid 19 Update

YorGuest Corona Virus (Covid-19) Update.

Last updated 12 February 2021

National lockdown: The whole of the UK remains under national lockdown which requires everyone to stay at home. Find out more here. Holiday accommodation is not permitted to open in England. Therefore, if you have a booking in England and you are due to travel on or before 7 March 2021, we will contact you with your options, which will include the choice of a refund or the opportunity to move your booking to a future date (additional charges may apply). If you believe you are still permitted to stay because you satisfy one of the exceptions as defined by UK Government, please get in touch with us as soon as possible. If you have a booking on or after 8 March 2021, rest assured that we will be in touch with the options available to you as and when further information is released by the UK Government.

What happens if I have to isolate, or I’m too unwell to travel?

If a member of your party needs to isolate or is too unwell to travel, 48 hours prior to your stay, but no more than 7 days prior, we will require evidence that they have been told to self-isolate, or evidence of a positive COVID-19 test. Upon receiving this, we will work with you to move your booking to a later date with no administration charge. Please note that if the cost of your new break is higher than your original booking, then you’ll need to pay the difference 30 days before the new arrival date. Equally, if the cost of your new break is lower than your original booking, then you will receive a partial refund.

To fully safeguard your booking we highly recommend you take out travel insurance with Covid 19 cover. 

What happens if I can’t travel due to Government restrictions?

In the event your booking is affected by any Government travel restrictions, either nationally, at the lead guest’s address, or at the property address, we will help you move your booking to a later date with no administration charge. Please note that if the cost of your new break is higher than your original booking, then you’ll need to pay the difference 30 days before the new arrival date. Equally, if the cost of your new break is lower than your original booking, then you will receive a partial refund. If moving your booking to a later date, or a different property at a later date is not possible, we will provide you with a full refund.

If either of the above happen, when do I need to speak to YorGuest?

It is important that you make us aware of any potential issues with your booking more than 48 hours prior to your stay, but no more than 7 days prior. Remember, if you do not inform us of any COVID-19 related issue preventing your stay, our normal cancellation policy will apply.

You can read our cancellation policy here

Please note the above information relates to bookings made directly with YorGuest.  If you booked via a third party agent i.e. AirBnB, Booking.com, TripAdvisor etc please check directly with the booking channel regarding their current policies.