YorGuest is a York-based Property Management company specialising in city and rural holiday homes across Yorkshire and is owned and managed by a trio of businesswomen, Lorraine Wilson, Hayley Cooke and Kim Kennedy. The business is founded on offering outstanding guest experiences and high-class, professional services to property owners looking to hand over the day to day running of their business to experts. YorGuest is already home to an impressive client base for a business that was only established in November 2019.
Our Commercial Director Lorraine Wilson is well known on the business scene in York and was a finalist two years running in the York Women Mean Business Awards in 2018 and 2019. She entered the Self Catering Accommodation industry in early 2018 with one property and now holds a modest portfolio of eight holiday lets in York and Warwickshire.
Partnerships Director Hayley Cooke spent many years travelling and staying overseas in her previous career in Events Management and knows too well the importance of home comforts when staying away from home. Whilst working away, instead of leaving her property empty she utilised the space by letting it out for short stays. This experience led to her buying an investment property in the city to run solely as a holiday let.
Having previously worked for InYork Holidays and Visit York, our Operations Director Kim Kennedy has 20 years of experience in the hospitality sector and is well known on the York holiday let scene. Her approachable nature combined with her strong work ethic and attention to detail are a big hit with guests and owners alike.
Our Guest Communication Manager Phoebe Wilson has a wealth of experience in the property and hospitality industry, having previously worked in an estate agency, several York hotels and as an Office Manager for a small family run holiday let company, Phoebe is the main point of contact for guests, providing assistance and help throughout their stay.
Our leadership team is supported by a team of highly experienced and dedicated housekeeping staff led by our Guest Experience Manager Isabelle Garnett-White. Isabelle spent over 2 years managing a small team in the hospitality industry and her main role within YorGuest is to ensure all our customers experience the high levels of service we provide.
Despite the pandemic which hit the world and particularly the hospitality industry in 2020 we are proud that YorGuest, an all-female led start up business has become one of the leading holiday let management companies in York.