Meet the Team

Lorraine Wilson

Managing Director

” I’ve lived in York my whole life, so I know the area like the back of my hand. I love finding new spots, drinking way too much coffee at local cafes, trying out different restaurants and bars, and taking walks with our adorable spaniel, Buzz.

With over six years working in the property industry full time, I have a wide range of experience professionally and personally. I started as a tenant, then became a property owner, a holiday home owner, and a landlord. At one point, I ran ten holiday lets between York and Warwickshire before setting up YorGuest in 2020. My partner and I are currently refurbishing a property in York, and we also run a residential letting agency called YorAgent. So, I understand many aspects of the property market.

I’m actively involved in the York business community too. I was a finalist for two years running in the York Women Mean Business Awards. I’m on the advisory board for Make It York and the board of directors for York Professionals, a business networking group.

Personal values are incredibly important to me, and I strive to ensure they are reflected in the business values we have adopted at YorGuest. We prioritise honesty, authenticity, and providing a personal touch. “

Phoebe Wilson

Operations Director

” I bring a solid background in hospitality and property management to YorGuest, where I work to ensure our operations run smoothly and efficiently.

My career began in the hotel industry ten years ago. In 2018, I transitioned to the property sector, gaining experience in roles ranging from sales administrator at a national estate agency to office manager for a small family-run lettings business. I have been with YorGuest for nearly four years, honing my skills in property management and client relations.

At YorGuest, I manage daily operations and serve as the first point of contact for customers. I strive to provide personalised and attentive service, drawing on my knowledge of York’s property market.

I believe in open communication and lead by example, always seeking customer feedback to help maintain YorGuest’s high standards. As a holiday let owner myself i understand exactly what it takes create a succesfull holiday rental. Born and bred in York, my local roots add authenticity to the services we offer.

Outside of YorGuest, I enjoy walking my dog Pumba, spending time with friends and family, exploring new places, and going out for coffee (and wine!). These interests bring a warm and personal touch to YorGuest. “

Rachel Strett

Office Coordinator

Rachel Strett is an indispensable part of the YorGuest team, bringing in a wealth of experience having trained in secretarial but working in such sectors as the Hotel Industry, NHS and also running her own business in the Wedding & Event industry for over 10 years.

Rache’s brilliant organisational skills and attention to detail are matched with her warm and friendly manner. She loves nothing more than to create processes and systems to ensure the smooth running of the office. She expertly manages our accounts and is able to support with guest communications during those busy days!

Outside of work, Rache enjoys being creative with various arts and crafts, has a love of reading mystery novels, but more importantly, enjoys spending quality time with her husband and dog Franki and her ever-growing family.

Paul Robinson

Social Media Manager

Paul Robinson, from Social Media Management Company Paul Oscar, is the creative force behind YorGuest dynamic social media presence. With years of experience managing social media accounts for various businesses, Paul knows exactly what it takes to craft engaging content that resonates with audiences. His quirky and fun posts, coupled with a deep understanding of our core values, make him the perfect fit for our team.

Paul collaborates closely with Lorraine to produce compelling video content that captures the essence of YorGuest. His expertise in creating impactful social media posts ensures that our brands personality shines through in the most interesting, authentic, and entertaining ways. Whether it’s through quirky posts or insightful content, Pauls work helps us connect with our audience and build a strong online community.

Outside of work, Paul enjoys hanging out with his son Oscar, playing football, Xbox, and having Nerf battles. He also has a passion for street photography.

Isobel Star

Interior Design Partner

Isobel Star is our talented Interior Design partner, specialising in creating and designing properties that work exceptionally well as holiday lets. With 20 years of experience in interior design, fashion design, project management, and construction, Isobel brings a wealth of expertise to our refurbishment projects for investors and owners.

Isobel has a distinctive sense of style and composition, adeptly mixing high and low, old and new, while injecting character and charm into every project. She has a special interest in historical properties and skilfully introduces contemporary relevance and practicality, ensuring each space retains its unique legacy.

At YorGuest, Isobel collaborates with us to transform properties into stunning holiday lets that offer both functional luxury and aesthetic appeal.

In her spare time, Isobel enjoys spending time with her crazy cockerpoos, Pickle and Crumpet. Her enthusiasm for delivering bespoke and extraordinary results makes her an invaluable partner in our mission to provide exceptional holiday experiences.