YorGuest is a family-run holiday let management company based in York. We manage properties on behalf of their owners, which means we take care of everything from bookings and guest communication to check-in, maintenance and support throughout your stay. You’ll deal with us directly from the moment you book to the moment you check out.
If you need to change your dates or any other details, please get in touch with us as soon as possible and we’ll do our best to help. Amendments are subject to availability and may be subject to a price difference if your new dates have a different rate.
Yes. You can book directly through our website at yorguest.com. Booking directly means you’re dealing with us from the start, and we’re on hand to answer any questions before and during your stay. We’re also listed on Airbnb and Booking.com if you prefer to book through those platforms but this can sometimes make things more complicated. Our direct booking guests benefit from the best prices.
We’ll always try to help where we can, but early check-in and late check-out depend on whether the property is available around your stay. Please contact us in advance and we’ll let you know what’s possible.
You can book online through our website or through platforms such as Airbnb, Google, VRBO and Booking.com. Once your booking is confirmed, you’ll receive a confirmation email with everything you need to know ahead of your stay.
We aim to be upfront about costs. The price shown includes all applicable fees, however if you request extras like parking or early or late check out, we may add these afterwards at your agreement.
Yes. We require ID verification as part of our booking process. A security deposit is also taken prior to arrival. The amount varies by property and will be shown clearly at the time of booking. The deposit is released after your stay provided the property is left in good condition.
Most of our properties use a self check-in process. You’ll receive your access instructions, including a door code or key safe details, by email ahead of your arrival. If you have any trouble on the day, just give us a call and we’ll sort it.
Parking arrangements vary by property. Details for your specific property will be included in your booking confirmation and pre-arrival information. If you have a question about parking before you book, just ask us.
All our properties come with bed linen, towels and a small cleaning pack with starter supplies. A full list of what’s included will be in your property information. If there’s something specific you need, feel free to ask us before you arrive as we may be able to arrange that for an additional cost.
Standard check-in is from3pm and check-out is by 10am. If you need a different arrangement, please get in touch and we’ll see what we can do.
No. Our properties are not available for parties, events, hen dos or stag dos. Bookings of this nature will be cancelled and the security deposit forfeited. If you’re unsure whether your booking falls into this category, please contact us before you book.
We ask all guests to be considerate of neighbours, particularly between 10pm and 8am. Excessive noise complaints may result in you being asked to vacate the property and your security deposit retained.
We’re here to help. If there’s a maintenance issue or anything isn’t right, please contact us as soon as possible and we’ll do our best to resolve it quickly. Our contact details are included in your pre-arrival information.
Please leave the property in a reasonably clean and tidy condition. There is no need to strip the beds but it is helpful if you gather up allused towels. We would expect you to wash up or load the dishwasher, and take any rubbish to the bins outside. Full instructions will be in your property information.
Your security deposit will be reviewed after check-out. If everything is left in good condition, the full amount will be released autromatically 2-3 days after departure. You will receive an email to confirm this has been done however, the timing of funds returning to your account can vary depending on your bank.
If you cancel within 30 days of booking, we will refund you minus a £30 admin fee. After 30 days, 50% of the booking fee applies. Cancellations within 14 days of arrival, or if you do not show up, are charged the full reservation amount. If you booked through Airbnb, Booking.com or another platform, their cancellation policy will apply.
